Four Seasons Health Care unifies the supplier management process using ARCUS® SIM
Four Seasons Health Care is one of the United Kingdom’s largest independent health care providers, caring for more than 10,000 people across the country. They provide long-term and respite residential and nursing care for the elderly, and are also award-winning, sector leading dementia care specialists.
By the very nature of their business, companies in the healthcare sector need to ensure that they have a strong focus on efficiency, compliance and providing a quality service, resulting in Four Seasons Health Care having a complex supply chain. This supply chain included numerous suppliers of varying sizes, including those at a local, regional and national level, and each of these had their own method of communication with Four Seasons Health Care.
Previously, managing this had been an awkward and time-consuming process for the procurement department, including substantial administration through paperwork, telephone calls and emails to their suppliers.
To streamline the supplier on-boarding process, Four Seasons Health Care implemented ARCUS® Supplier Information Management (SIM), an online, cloud-based solution developed and provided by Trade Interchange.
Now, the procurement department has a central repository for all supplier information and supporting documentation, including, but not limited to anti-bribery policies, health and safety, insurance documents and modern slavery statements. The cloud-based nature of the software has completely digitised the approach to streamlining supplier management, meaning key stakeholders can access accurate, up-to-date supplier information from any location and at any time from any internet-enabled device.
Data accuracy is enhanced by placing the responsibility of uploading information directly onto suppliers, who on-board themselves by answering questionnaires that have been tailored to meet Four Season Health Care’s specific requirements.
Not only this does remove the potential for re-keying errors, but suppliers cannot submit their questionnaires until they have been 100% completed. This means that the procurement department does not have to waste time by chasing suppliers for uncomplete responses, allowing them to spend more time on valuable procurement duties.
Speaking about the impact that ARCUS® supplier management software has had on the company, Harvey Marston, Head of Procurement at Four Seasons Health Care, had this to say:
“ARCUS® has allowed us to fully consolidate our supply chain and procurement function, and we now have a complete handle over all supplier data, contracts, performance, and sourcing.”
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