The ARCUS® Supplier Performance Management (SPM) module is part of the ARCUS® Supply family.

The module allows users to track and evaluate suppliers’ performance against the SLAs and KPIs which matter most to a company. This helps to identify risk and non-compliance while maximising supplier value.

About Supplier Performance Management

ARCUS® SPM removes the administrative burden of the scoring process so that buyers and other key stakeholders can evaluate the performance of their suppliers based upon company KPIs and SLAs, such as Health and Safety, Performance, Attitude, Professionalism and Quality.

The scores given improve the visibility over the performance of each supplier, provide evidence in supplier negotiations, and enable more informed sourcing decisions.

What are the benefits?

  • Measure supplier performance against customisable key metrics
  • Easily identify supplier risk
  • Manage the performance of large volumes of suppliers
  • Remote access for key stakeholders
  • Multiple types of scorecards supported
  • Data is exportable to other business tools

ARCUS® Supply video


Integrated workflows with automated alerts and reminders
Configurable and easy to use scorecards
Reporting and data integration
Four Seasons Healthcare Carousel

"ARCUS® SPM gives us a complete view of our supply base, and we are able to easily evaluate the performance of our suppliers against the KPIs that matter the most to us. Our scorecards were configured quickly and are so simple to use, and we now feel that we can make more informed purchasing decisions thanks to the software."

Harvey Marston, Head of Procurement, Four Seasons Health Care

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Case Study

Whitbread Carousel

Whitbread PLC is the UK’s largest hospitality company, owning Premier Inn as well as Beefeater, Brewers Fayre, Table Table and Bar+Block.

It is essential for Whitbread’s procurement team to be able to efficiently collect data and evaluate supplier performance in a robust, yet streamlined manner.

Whitbread uses ARCUS® Supplier Performance Management (SPM) to provide a clear overview of supplier performance against their preferred SLAs and KPIs.

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