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Track and evaluate supplier performance against the KPIs that matter the most to procurement professionals in the retail sector.
ARCUS® SPM removes the administrative burden of the scoring process so that buyers and other key stakeholders can evaluate the performance of their suppliers based upon company KPIs and SLAs, such as Health and Safety, Performance, Attitude, Professionalism and Quality.
The scores given improve the visibility over the performance of each supplier, provide evidence in supplier negotiations, and enable more informed sourcing decisions for companies in the retail sector.
ARCUS® Supply video
"ARCUS® SPM gives us a complete view of our supply base, and we are able to easily evaluate the performance of our suppliers against the KPIs that matter the most to us. Our scorecards were configured quickly and are so simple to use, and we now feel that we can make more informed purchasing decisions thanks to the software."Harvey Marston, Head of Procurement, Four Seasons Health Care
Four Seasons Health Care (FSHC) uses ARCUS® SPM to measure the performance of suppliers against configurable KPIs. These include Quality, Performance, Attitude, Professionalism and Service Delivery.
FSHC utilises the self-configurable scorecards to encourage more responses from both internal and external scorers. Suppliers do not need to log-in to complete the mobile and tablet-friendly scorecards, reducing administration and maximising response rates.
The centralised dashboard provides a complete overview of the status of each scorecard, and the results allow easy identification of supplier risk and non-compliance and enforces best practice, which encourages better business communication. Supplier performance data is collected across all geographical locations, and this information is shared across the whole of the procurement department. This removes silos of data and means more informed decisions are taken and more informed purchasing decisions.