Resolve Vendor Issues Efficiently with ARCUS® Supplier Complaints Portal (SCP)
ARCUS® Supplier Complaints Portal (SCP) is a secure, cloud-based solution designed to streamline the handling, management, and resolution of supplier complaints. It offers a centralised portal for logging, tracking and analysing complaints.
The process of managing supplier complaints becomes more efficient and effective, leading to improved supplier relationships and better business outcomes.
About Supplier Complaints Portal
Through the portal, you can create supplier complaints and generate reports. This allows you to easily identify areas to improve, whilst all data is easily accessible through the central database. With the intuitive, under-friendly interface, it's simple for suppliers to respond to any complaints against them, leading to faster resolutions.
What are the Benefits?
- Improved efficiency
- Supplier ESG tracking
- Identify and tackle recurring supplier problems
- Quick, responsive and personalised service
- Enhanced supplier transparency
- Auditable and traceable
Enhanced Collaboration
Streamlines communication and collaboration across internal and external teams involved.
Data Visualisation
Identify trends, patterns, resolution times, and find the root causes of supplier issues.
Automation
Automate repetitive tasks within the complaint management process, such as sending notifications and assigning tasks.
Supplier Complaints Portal Factsheet
Boost your supplier performance with ARCUS® SCP by identifying recurring issues within your supply base and implementing corrective actions. Uncover supplier trends and gain clear insights to guide strategic decisions and improve performance from suppliers.
Track ESG-factors within complaints, and address potential environmental, social and governance issues in your supply base, and demonstrate commitments to sustainability.
To discover more about ARCUS® SCP you can download the factsheet through the button below.