Are you struggling with supplier performance and a lack of oversight over active complaints?
Are you having to manually keep senior stakeholders informed of complaint status?
Struggling to identify or address concerns with suppliers?
Supplier performance is key to the success of your business. If you have issues or complaints with your suppliers, you need to adhere to a good policy in order to resolve these issues successfully. A lack of visibility and oversight will hinder your results, and make it difficult for senior stakeholders to be kept informed of developments. Without relevant data to back up complaints, resolution times can stretch on with no end in sight.
Supplier Information Management (SIM) can solve the issue of having access to relevant, accurate data. Through a digitised supplier onboarding operation, with a supplier-led process, SIM ensures that you receive the most accurate and up-to-date data possible, and stores that data securely for reference. When dealing with supplier issues, having that data to hand to refer back to is invaluable to building a case, demonstrating the issue, and seeking resolution.
Supplier Performance Management (SPM) is the perfect scorecard module to visualise this data in a meaningful way. Track and manage supplier performance against KPIs and SLAs which matter most to you. If a supplier begins to slip, you can keep track of this and raise the appropriate action within the platform. The data held in this module is also exportable for easy reporting to key stakeholders.
Similarly, Supplier Contract Management (SCM) is a useful tool to use when supplier complaints occur. With key legal obligations held within digital versions of contracts within the system, SCM can help you navigate the legal obstacles you might face during the course of a supplier complaint. Understanding information such as contract start and end dates, etc, can help you to leverage this data to your advantage and resolve complaints peacefully.
Finally, the Supplier Complaints Portal (SCP) comes into force. Our dedicated supplier complaints module holds key tools to help you navigate, escalate, and resolve supplier complaints successfully. With data visualisation, streamlined communication enhancement, and timely intervention for supplier problems via notification, have confidence in your supplier complaints process. Full oversight, pro-active management, automation of repetitive tasks, and visual representation.
Waste no more time on clunky, obscure complaints processes. Get in touch with Trade Interchange today to discuss your options and find the right solution for you!