Track and evaluate supplier performance against the KPIs that matter the most to contract management professionals in the healthcare sector.

About Supplier Performance Management

ARCUS® SPM removes the administrative burden of the scoring process so that contract management professionals and other key stakeholders can evaluate the performance of their suppliers based upon company KPIs and SLAs, such as Health and Safety, Performance, Attitude, Professionalism and Quality.

The scores given improve the visibility over the performance of each supplier, provide evidence in supplier negotiations, and enable more informed sourcing decisions for healthcare companies.

What are the benefits?

  • Measure supplier performance against customisable key metrics
  • Easily identify supplier risk
  • Manage the performance of large volumes of suppliers
  • Remote access for key stakeholders
  • Multiple types of scorecards supported
  • Data is exportable to other business tools

ARCUS® Supply video


Integrated workflows with automated alerts and reminders
Configurable and easy to use scorecards
Reporting and data integration
Four Seasons Healthcare Carousel

"ARCUS® SPM gives us a complete view of our supply base, and we are able to easily evaluate the performance of our suppliers against the KPIs that matter the most to us. Our scorecards were configured quickly and are so simple to use, and we now feel that we can make more informed purchasing decisions thanks to the software."

Harvey Marston, Head of Procurement, Four Seasons Health Care

How can we help your business?

Choose your industry and your job role and we'll tell you how we are right for you and your business.

Case Study

Four Seasons Healthcare Carousel

Four Seasons Health Care (FSHC) uses ARCUS® SPM to measure the performance of suppliers against configurable KPIs. These include Quality, Performance, Attitude, Professionalism and Service Delivery.

FSHC utilises the self-configurable scorecards to encourage more responses from both internal and external scorers. Suppliers do not need to log-in to complete the mobile and tablet-friendly scorecards, reducing administration and maximising response rates.

The centralised dashboard provides a complete overview of the status of each scorecard, and the results allow easy identification of supplier risk and non-compliance and enforces best practice, which encourages better business communication. Supplier performance data is collected across all geographical locations, and this information is shared across the whole of the procurement department. This removes silos of data and means more informed decisions are taken and more informed purchasing decisions.

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